With the word American, is American swan a american company? Nope, nope..Its just an Indian company operating from Gurgaon.
Now you may be wondering why i am saying this. One or the other day, your experience with at least one of the Online Shopping site in India will be your worst nightmare. Do you agree with me? I say this because My experience with American Swan is a whole bunch of pain in my shopping experience, that started even before the launch of flipkart in India. So here is the story: On one of my older purchase->return there was over 900+ Rs. in my American Swan wallet. Recently in the thought of utilising it, i bought a denim and 2 set of socks from American Swan website. The purchase amount was around 1500( excluding coupon code discount). Just utilised Rs. 900+ from AS wallet and the balance amount from debit card.
In next 5-6 days, i received the package, and the horror story started the day i open the courier. The denim i ordered is seemed to be of pathetic quality. It looks and feels like a third party product and also the size is larger than what i have ordered(ordered 32″ but got 34″). It even doesn’t looks like the one i ordered except having the plastic cover with “AS” logo. I wonder when did they start selling third party items with their brand name (in the plastic cover).
I raised all this concerns and they initiated the return(time frame: August 19-August 25) and hence i returned the denim via speed post(time frame:Sept 07-15). And then days passed, and weeks, months too… The wait was on going and i receive no updates from them further,
I tried to get in touch with them many times, wrote mail to them at firstname.lastname@example.org, ManagerCRM@americanswan.com, call’d them, send message via fb chat option, posted on there FB wall(https://www.facebook.com/AmericanSwan)…. no hope till now.
I was quiet okay with my purchases over American Swan(last year) and now i feel bad about trusting them and feel bad for not ordering the product from trusted sellers overs flipkart, amazon, snapdeal etc. Now someone tell me? where is my money..???
UPDATE: 17th oct 2016:
I am getting a few notifications that American Swan has stopped operating a month back and i heard that there are many persons like me who lost there money.
Complaints on American Swan:
#americanswanscan #nomoreshoppingatamericanswan #asscam #americanswanreview
Are you victim of frauds in shopping? comments us your experiences….We need a board like TRAI for looking into online frauds activities in India.